Returns & Exchanges


If you are not 100% satisfied with your product within a month of purchase, we'll offer you an exchange. Exchanges must come in the original packaging to qualify for an exchange. We offer exchanges on all our products when you notify us within four weeks of arrival. We just require the original order to be returned within 14 days (B.Grace will provide a free return label). 

B.Grace will send you a replacement instead of the original method of payment. Please contact us to initiate your exchange.

 

B.Grace Beauty ensures the purity and quality of our product line. Product may be returned due to allergy, dissatisfaction with product performance, defective product or product damaged in shipment. *

B.Grace Beauty is focused on the delivering quality products to our customers. Products may be returned due to allergy, dissatisfaction, defective product or late shipments due to stock issues. 


To return product purchased directly from B.Grace.
 

You may return product returned in lightly used condition without 45 days for a purchase or refund. A credit may be offered for lightly used product purchased outside of the 45 days provided product is not expired or discounted. 


We do not refund or reimburse return shipping costs. Items must be received by our returns department before a refund or merchandise credit will be processed. 
 


Please ship product returns to:

2525 Whilden Drive | Durham, NC 27713 



Please note that B. Grace Advocates have a separate exchange policy. This policy is shared subsequent to notification of a purchase. To learn more about becoming a B.Grace advocate, read here. (You're invited too!) 

 


Shipping Destinations & Speeds
 

B.Grace ships anywhere in the United States, Canada, Australi, Hawaii, Europe, Indonesia, Vietnam, Cambodia, Thailand, Singapore and England. 
 

We offer a flat rate for US shipments and to Canada. Elsewhere you can select your shipping option.
 

Expedited shipping is not available for shipments outside the continental United States; please allow additional time for your order to arrive to these locations. Delivery dates are subject to order cut-off times or carrier delays.

When will my order be shipped?

Orders placed before 12pm Monday to Friday will be shipped within 3-4 business days. 

You will receive tracking details by email once your order has shipped.

Delivery times are based on our best estimates, and unfortunately cannot be guaranteed. Orders placed after 12pm will be shipped on the following day, and will therefore be extended by 1 business day.

*If you would prefer your order to be shipped with USPS Priority, please add special delivery instruction while completing your purchase.

If an item has been damaged in transit, we will provide you with a replacement or a full refund. Please contact us with your order details, an accompanying photo of the damaged item and your preferred option.

Signature on Delivery

This is not required but your parcel In most cases, a signature is not required when your parcel is delivered but you can choose this option.

When will my order be shipped?

Delivery times are based on our best estimates, and unfortunately cannot be guaranteed. Orders placed after 12pm will be shipped on the following day, and will therefore be extended by 1 business day.
 

*If you would prefer your order is shipped with USPS Priority, please add special delivery instruction while completing your purchase.
 

How will I get my tracking number?
 

You will receive a tracking number by email when your order has been dispatched. 
 

If you have a member profile with us, you may also find tracking information within your order history. 


PO Boxes

We are pleased to accept PO Box addresses for all standard deliveries. If you are located in one of the contiguous states, your order will be dispatched with USPS instead of FedEx.
 

Overnight FedEx deliveries will require a physical mailing address.

Questions? Contact us – we're available and here to support! Email us here







Please note this policy may be updated from time to time. Check back here regularly. 

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